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LifeWay Generosity
FAQs

Q: I am a new customer. Where do I start?

A: First step is to sign up your team. Go to My Account tab on the top left and follow the prompts to e-mail your team access to the coaching content.

Q: What training module do I begin with?

A: If you are most interested in learning how to launch the digital giving platform publicly with your church then preview the Launch content of the training first.

Q: What is the Generosity Cycle?

A: The Generosity Cycle are the six modules that comprise a year’s worth of foundational activities that serve as the base for a growing generous culture. Think of them this way, if your church has a full-time Generosity Pastor, this is the work they he would be doing.

Q: What is the Generosity Pathway?

A: The Generosity Pathway describes five types of generous people in every church. It aligns them with biblical giving heroes and practical growth steps. The Generosity Pathway will help you disciple all people from the Beginning to the Extravagant Giver.

Q: What is the Generosity Hub?

A: When most people think about generosity training, a financial stewardship class comes to mind. However, generosity has many facets and personal money management is only one area. We have organized generosity discipleship into eight growth areas accompanied by small group curriculum and messages.

Q: I am a customer and have a question about the digital giving platform. Who do I contact?

A: Please contact generosityonboarding@lifeway.com.

Q: I am a customer and have a question about the coaching material and resources. Who do I contact?

A: Please contact generosityonboarding@lifeway.com.

Q: My log in is not working. What do I do?

A: Please contact generosityonboarding@lifeway.com.

Q: I can not get the training documents to download. What do I do?

A: Please contact generosityonboarding@lifeway.com.

Q: How do I access the backoffice?

A: Login through the “Digital Giving Platform Login” button located on the front page and top right menu.

Q: How do I access the coaching content?

A: You can access the coaching content by logging into your account through the Login button at the top left of this page.

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